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Customer Support Officers

Babergh and Mid Suffolk District Councils
Place of work:
Contact Centre, Stowmarket
Salary details:
£20,444 - £23,484 per annum
Job term:
Full Time
37 hours per week
Fixed Term
Closing date:
29 September 2022 01:00 PM
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  • Fixed term or secondment opportunities for 12 months.
  • Full time, part time and job share opportunities will be considered.

We are looking for committed, flexible and proactive team players with a positive outlook to join our Customer Support Team.

Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our residents, clients and communities.

About the role

The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley and Hadleigh between the hours of 8.30 am until 5 pm Monday to Friday.        

Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer).

About you

You will be:

  • customer focused
  • organised
  • able to work accurately whilst applying processes
  • able to resolve customer queries efficiently, at the first point of contact wherever possible.

Successful candidates will have these qualities together with the ability to understand situations and develop solutions to problems using their own initiative. 

Team members enjoy an ongoing commitment to learning, development and creativity.

We are a team who believes in putting the customer at the heart of everything we do. We are constantly striving to improve the service we are providing - we are seeking individuals who share these customer values.

About us

Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

 Benefits of working with us:

  • Great opportunities for learning and development.
  • Suffolk Coaching and Mentoring Partnership
  • Generous leave entitlement (equivalent to 25 days a year, increasing to 30 days after 5 years’ service, plus bank holidays).
  • Competitive Local Government Pension Scheme.
  • Wellbeing Support Program
  • Employee Assist Program
  • Health Care Options.

Visit our Employee Benefits page for further information.

Our ways of working

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote-based working. (Business needs permitting) This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

To find out more

If you wish to discuss the Hybrid working approach for these roles, or for an informal discussion, please contact Claire White on (01449) 724818

or email Claire.White@baberghmidsuffolk.gov.uk 

Closing date: 1pm, 29th September 2022.


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