Accessibility statement

Find out how accessible our website is, how to report accessibility issues and what to do if you cannot access parts of this website.

Accessibility statement for Suffolk Jobs Direct

This accessibility statement applies to www.suffolkjobsdirect.org and it’s sub-domains.

This website is run by Suffolk Advertising as part of Suffolk County Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

We follow content guidelines to help website editors improve accessibility.

Make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability or impairment.

This includes how to:

  • make text larger 
  • magnify the screen
  • change fonts and colours
  • make your mouse pointer easier to see 
  • using your keyboard instead of a mouse
  • making your device talk to you

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari). 

How accessible this website is

We know some parts of this website are not fully accessible, for example some:

  • some images may contain text which you may not be able to read
  • some links may not make sense on their own
  • some Word documents aren’t fully accessible to screen readers
  • some interactive documents (through PageTiger) are not fully accessible yet.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF or word documents, large print, easy read, audio recording or braille:

We will consider your request and get back to you as soon as possible. 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Suffolk Advertising by emailing advertising@suffolk.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out more about our interpreting and translation services, including how to contact us to make a request.

Technical information about this website’s accessibility

Suffolk Advertising as part of Suffolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We are continually carrying out detailed accessibility checks of Suffolk Jobs Direct and associated sites. We are prioritising fixing most popular and most important content first, and then working backwards to include the remaining content.

We are aiming to ensure that any new document required to access an essential service is accessible.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Buttons

Some of the buttons known as a fieldset does not have a legend or the legend is empty. This does not meet WCAG 2.1 success criterion 1.3.1 Info and Relationships. Without the ability to change this, we have requested from our supplier that the defined legend is set for all pages on the website as soon as possible. When we publish new tables, we will make sure they meet accessibility standards.

Images

Some images do not have a text alternative (alt text), so the information in them isn’t available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (Non-text Content). We plan to add text alternatives for all images by September 2020. When we publish new content, we will make sure our use of images meets accessibility standards.

Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This does not meet WCAG success criterion 1.4.5 (Images of Text). We plan to remove or replace images containing text by September 2020. When we publish new content, we’ll make sure our use of images meets accessibility standards.

Links

On some pages the same link text is used for different link destinations. This doesn’t meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We plan to make resolve this issue on all pages by September 2020. When we publish new pages, we’ll make sure link text meets accessibility standards.

On some pages the purpose of each link can't be determined from the link text alone. This does not meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We plan for all link text to make sense in isolation by September 2020. When we publish new pages, we’ll make sure link text meets accessibility standards.

Tables 

On some pages tables do not have a description set using the caption element. This doesn't meet WCAG 2.1 success criterion 1.3.1 Info and Relationships. We plan for all tables to have descriptions by September 2020. When we publish new tables, we’ll make sure they meet accessibility standards.

PDFs and other documents

Some of the Word documents that we receive, from organisations we advertise on behalf on, are not formatted so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, role value). By September 2020, we plan to fix the top 80% most viewed documents. We will issue guidance to our clients and organisations, that any new document we publish should meet accessibility standards or that an accessible document will need to be provided when requested. We plan to move towards publishing all new documents in an accessible way by June 2021 where they are required for essential services or users who are likely to have disabilities or impairments. 

Contrast 

On some pages there is not sufficient contrast between the colour of the text and the background, making it hard to read the information. This does not meet WCAG 2.1 success criterion 1.4.3 Contrast (Minimum). We plan to improve colour contrast by September 2020.

Language

On some pages the language has not been set in a way that can be understood by a screen reader. This does not meet WCAG 2.1 success criterion 3.1.1 (Language of Page). Without the ability to change this, we have requested from our supplier that the defined language is set for all pages on the website by September 2020.

Navigation

On the browse filters the tabbing order is not logical when navigating using a keyboard. This doesn’t meet WCAG 2.1 success criterion 2.4.3 Focus Order. Without the ability to change this, we have requested from our supplier that the logical navigation with the use of a keyboard is set for all pages on the website as soon as possible.

On most pages the keyboard focus cannot be moved to a component (in this instance the Tree Menu) when navigating using a keyboard interface. This does not meet WCAG 2.1 success criterion 2.1.2 No Keyboard Trap. Without the ability to change this, we have requested from our supplier that the keyboard trap is removed from all pages on the website as soon as possible.

HTML

On some pages HTML is used to format content rather than CSS. This does not meet WCAG 2.1 success criterion 1.3.1 Information and Relationships. Without the ability to change this, we have requested from our supplier that the keyboard trap is removed from all pages on the website as soon as possible.

On some pages the iFrame has no 'title' attribute or the 'title' attribute is empty. This does not meet WCAG 2.1 success criterion 4.1.2 Name, Role, Value. We plan to fix these issues by September 2020. 

Disproportionate burden

We don't categorise any of the accessibility issues on Suffolk Jobs Direct as a disproportionate burden to fix within the meaning of the regulations. 

We are therefore: 

  • carrying out basic accessibility checks of Suffolk Jobs Direct, plus our interactive tools and transactions - as this is our most important content
  • carrying out basic checks of our other websites, as paying for detailed checks would be a disproportionate burden on our organisation
  • planning to fix the top 10% most viewed documents on Suffolk Jobs Direct by September 2020, and ensure that any new document required to access an essential service is accessible 

Content that’s not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk. 

PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 Name, Role Value.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website. 

We plan for the top 10% most viewed PDFs and other documents published since 23 September 2018 (and essential service documents published before) to meet accessibility standards by 23 September 2020.

Logos

On most pages there are logotypes that has text as part of the logo or brand name which makes it hard to read the information. This does meet the WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) as there are no contrast requirements for this type of content.

Maps 

Online maps and mapping services are exempt from meeting the accessibility regulations. From 23 September 2020 we will ensure that where maps are intended for navigational use essential information is provided in an accessible digital manner.

Archived content

Some of our content, such as historical unused pages are exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested in September 2020 by Suffolk Advertising a part of Suffolk County Council.

We used a combination of methods to test the accessibility of Suffolk Jobs Direct and associated sites, including:

  • web accessibility evaluation tool (WAVE)
  • automated software (Siteimprove) 
  • manual sampling 

We tested our main website platform, available at https://www.suffolkjobsdirect.org/

We also checked sub-domain websites including: 

This statement was prepared on 1 August 2020. It was last updated on 22 September 2020.