5Days left

Customer Service Advisor

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Reference:
SCC03858
Organisation:
Suffolk County Council
Place of work:
Contact Centre, Stowmarket
Salary details:
£18,426
Job term:
Full Time
Hours:
37 per week
Appointment:
Permanent
Closing date:
25 June 2019 01:00 PM
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Working in the Customer Service Team, you will be answering customer enquiries at the first point of contact by telephone, email, web chat and social media for a variety of council services. You will provide all customers with a prompt, courteous and knowledgeable service.

You will thrive in a busy and target driven contact centre environment. You will be passionate about getting it right first time and putting the customer at the heart of everything that you do.

You will have:

  • proven customer service experience
  • excellent communication and IT skills.

Contact centre experience is preferred but not essential as full training will be given.

The contact centre is open from 8.30am - 5.30pm Monday - Friday and there are a variety of shifts to cover the opening hours.

For an informal discussion only, please contact Danielle Farrow (01473) 264898.

Please read the Job and Person Profile and Customer Service Team Recruitment Brochure before applying for this job.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are also committed to flexible working.  For the types of flexible or part time working available for specific roles, please see the Job and Person Profile. Suffolk County Council - welcoming diversity.



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