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Customer Service Advisor

East Suffolk Council
Place of work:
Marina Centre, Lowestoft
Salary details:
£19,312 - £21,748 per annum
Job term:
Full Time
37 hours per week
Closing Date
01 October 2021 12:00 PM
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£19,312 - £21,748 per annum

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We are looking for an enthusiastic Customer Service Advisor to join our Customer Services team. You will join a highly skilled and committed team of professionals delivering the Council’s Customer Contact Service, offering a first-class customer experience and maximising value for money.

Due to the current situation with Covid-19, the majority of our teams are working from home supporting our virtual Contact Centre, and there are strict social distancing measures in place for the limited number of staff working from our offices for Customer facing services. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy and promptly resolving their enquiry at the first point of contact. Commitment to the teams Cultural Values (see attached) will play a key part in the role in working to these values.

Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should also be IT competent with the ability work well both as part of a team and using your own initiative.

A minimum of four GCSE’s at Grade C or above (including English and Mathematics), or equivalent, are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous.

Why work for us? 

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. Find out more about why we are so proud of East Suffolk Council and why our employees think it is such a great place to work.

Here are some of the main benefits: 

  • Great opportunities for training and development. 
  • Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays).  
  • Local government pension scheme. 
  • Free car parking (for when you are working in the office) 
  • Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services 

Please read the job description and person specification on the right of the page before applying for this job.

Please note, a basic DBS check will be carried out for the succesful candidate.

For an informal discussion regarding this post, please contact Daniel Chapman on 01502 523645 or 07557312715.

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