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Customer Service Apprentice

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East Suffolk Council
Place of work:
Marina Centre, Lowestoft
Salary details:
£8,006 pa*
Job term:
Full Time
37 hours per week
Fixed Term 
Closing Date
12 July 2020 11:30 PM
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*Year 2: National Minimum wage.

21-month training contract

Start date: September 2020 (to be confirmed**)

Looking to kick-start your career? East Suffolk Council has an established and successful apprenticeship scheme, which has seen over 80% of its apprentices stay on beyond their apprenticeships to develop promising careers with the Council. If you are looking for an exciting opportunity where you can earn money as well as gaining experience and a recognised qualification, then look no further!

A unique opportunity has arisen for an enthusiastic individual to join our Customer Services team. This apprenticeship opportunity could be your ideal first step on the career ladder in Customer Services field.

The role consists of working as part of a close knit, highly skilled dynamic team. Your job will be to deliver an outstanding customer experience by providing advice and resolving any and all customer queries. Contact from our customers is made via various different channels, telephone, face to face and email to name a few. The contact from Customers to the Customer Services team is both varied and diverse and you will liaise with all services and departments within the council.

You will need to have excellent interpersonal skills, an aptitude for ICT and a minimum of 4 GCSEs at Grades 4 -9/Grade C and above (or equivalent) including English and Maths. No previous experience is required, as full training will be provided, however a passion to be a positive and professional ambassador for the council and a desire to provide the best experience for our customers is a must.

So, what can we offer you in return?

  • A fully funded and supported Level 3 Customer Services qualification
  • Generous annual leave entitlements and high street discount scheme
  • Valuable work based skills from day one
  • The opportunity to meet and work alongside other apprentices in the organisation
  • Multiple training courses and development opportunities to add to your CV

Some of our apprentices worked together to create a video to tell you a little bit about their experience of being an apprentice at East Suffolk Council. To watch their video, please click here.

We hope you find the attached list of frequently asked questions useful in understanding more about the team, role, apprenticeship qualification, and application process. If you have any other questions, please contact us by emailing: HR@eastsuffolk.gov.uk

For an informal discussion regarding the position please contact Daniel Chapman by calling 01502 523645.

**Due to the current situation, all selection interviews will be completed virtually via Skype. We are aiming for this apprenticeship position to start in approximately mid/late September 2020, but this timeframe will need to be regularly re-assessed in line with the current situation and any government guidance that is released around Covid-19. We will keep candidates informed of any updates relating to this.

If you think you could bring enthusiasm, fresh ideas and a different perspective to East Suffolk Council, we would like to hear from you!

Interview date: w/c 27 July 2020 or w/c 3 August 2020.

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