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Contact Services Coordinator

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Suffolk County Council
Place of work:
Brooks House, Ipswich
Salary details:
£25,991 (pro rata for part time)
Job term:
Full or Part Time
37 per week
Closing date:
20 October 2020 11:30 PM
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This is a key role in coordinating the County Contact Services within a customer facing environment.

You will join a team of Contact Coordinators across the county who work to coordinate Suffolk County Council’s supervised contact service.  Along with Practice Managers and supervisors in CYP Multi-Agency teams, you will be coordinating and guiding Family Support and Sessional Workers in their roles of supervising contact sessions and/or providing other direct support to “looked after” children or those subject to child protection or “child in need” plans.  You will ensure the safe and reliable provision of services, and recording of activity as required.

Duties include:

  • coordinating and setting up supervised contacts for children in care, and other children who require contact with a non-resident parent or family member
  • engaging with a range of stakeholders involved in arranging contact schedules that meet the needs of children and young people, their parents and their carers. This includes engaging with family support practitioners, casual workers, social workers, foster carers, parents and venue providers.
  • providing support and line management to a small number of staff working within the supervised contact service
  • taking a proactive approach in managing building matters, across the contact centres within Suffolk. Ensuring that the contact centres are a safe place for staff, carers, parents and young people, including contributing to safe working practices for all staff.
  • to identify risk and safeguarding concerns and escalate immediately where appropriate.
  • meeting and greeting families at the contact centres, including supporting parents and carers around the supervised contact process
  • supporting contact supervisors managing supervised contact, including where needed de-escalation
  • provide a welcoming, supportive environment to families and professionals using the contact centres, which may involve supervising a contact for time short periods.

You will:

  • have proven IT and organisational skills
  • provide creative solutions to complex organisational problems
  • prioritise own workload and pro-actively assist other team members
  • be forward thinking in developing systems to assist the team
  • be a confident communicator who can build key relationships
  • provide support and direction to staff
  • engage directly with children and their families within the contact centre environment, including de-escalation where needed
  • work in a fast-paced environment, and demonstrable ability to manage deadlines

This organisation positively encourages the use of technology to communicate and engage, but in this role you will need to operate across a wide and rural area, so you must either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means.

Please contact Steve Blaney, Service Manager on 07713 092428 for an informal discussion regarding the role.

Please read the Job and Person Profile before applying for this job.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are also committed to flexible working. For the types of flexible or part time working available for specific roles, please see the Job and Person Profile. Suffolk County Council - welcoming diversity.

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