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Council Tax Officer

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Council Tax and NNDR
Place of work:
South Norfolk House, Long Stratton; Thorpe Lodge, Norwich
Salary details:
£18,801 - £22,127 per annum
Job term:
Full Time
37 per week
Closing date:
23 February 2020 11:00 PM
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We welcome applications from people looking for full time (37 hours) or part time hours.

Other key information: Successful applicants may be required to work at either our Long Stratton offices or in Thorpe St Andrew.

Do you enjoy working in a team and dealing with customers? 

Two Council’s One Team

Broadland and South Norfolk Councils are in a partnership with staff working together for both Council’s. This is an exciting time to join our organisation as you will help us build our one team ethos. 

What you could be part of  

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

What you’ll be doing

This job will put you at the heart of a Council Tax team dealing with customers face to face or on the telephone as well as by correspondence.

You will deal with Billing, Collection and Recovery of Council Tax and will process changes of address and circumstances on Council Tax accounts. You will need to learn relevant legislation to be able to correctly process changes.

You will need to work efficiently and accurately to ensure customers changes and notifications are processed to a high level.

Good people skills are very important as this role involves negotiating with residents who are behind with payments and helping them understand their bills as well as explaining Council Tax rules and regulations.

You must have…

Good literacy, numeracy and IT skills (evidenced by at least five GCSEs or equivalent to include Maths and English) is important. To complement our high achieving team you will also demonstrate

excellent customer service skills and should ideally possess previous Council Tax, business rates or general administration and customer service experience.

What’s in it for you…

Our package includes employer pension contributions of 15%, 25 days holiday increasing to 28 days after 5 years plus bank holidays (pro-rata for part time employees), flexible working, on site café, compassionate leave and sickness entitlement for times of need.  You will have regular reviews with your line manager and develop a personal development plan, and opportunities to undertake training. 

You may still have questions and can contact Daniel Pratt on 01603 430621 or Tony Martin on 01508 533895 to answer these for you.

Interview date: 2 March 2020.

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