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Customer Service Assistant - Long Stratton Leisure Centre

South Norfolk and Broadland Councils
Place of work:
Long Stratton Leisure Centre, Norwich
Salary details:
£19,100 - £19,960
Job term:
Full Time
37 Hours per week
Closing date:
04 December 2022 11:30 PM
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Would like to be part of the team at Long Stratton Leisure Centre?


What you could be part of…


Long Stratton Leisure Centre boasts an 80-station state of the art gym, with 2 studios, Café, Soft play, Multi-functional Sports Hall, and a 9-a-side 3G Pitch.

Working for South Norfolk and Broadland District Council, you will be part of an organisation which is proud to deliver a high-quality service focussed on the needs of our customers. We need strong teams to achieve this, and our success is a reflection of our people - so being a great organisation depends on us having great people.

What you'll be doing: 

  • Confidently maintaining a high standard of customer service with all those that visit our centre, and providing first point of contact resolution for all transactional membership and usage enquiries
  • Assisting with tours for prospective members and selling memberships
  • Preparing and serving food and drinks in our café area
  • Assisting in the delivery of events and hospitality across the centre.

You will have:

  • NVQ level 2 in customer care or equivalent experience in a customer-facing environment
  • Excellent customer service skills, including the ability to communicate clearly and professionally
  • Good attention to detail and strong IT skills.


What’s in it for you…


Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.


What Flexible and Hybrid Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and hybrid working options are available for employees where operationally possible.


Where Are We Located?

Plan your travel route and find out where the Council office sites are located?

Our website has an amazing interactive map showing all our Council sites and the travel and route plan for each.


What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.


What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.


What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.


What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.


Where are we advertising?

Advertising Internally and Externally

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager, a template for an expression of interest can be found on Connect.


Key Dates

Closing Date

4 December 2022

Interview Dates

To Be Confirmed


*The Councils reserve the right to close the any and all vacancies after 1 week, if there is judged to be a sufficient number of applications received.


Other Information


Please note that this post is subject to a satisfactory criminal record check.


If you any questions about the role, then please don’t hesitate to contact the recruiting manager or human resources, who will be happy to answer any questions on the role or the Councils.


Recruiting Manager

Lewis Jackson


Recruiting Manager Email



Recruiting Manager Phone

01508 531444



HR Team



01508 533995


If you want to learn more about the Councils, then please visit our joint website- South Norfolk and Broadland District Councils Website.


For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.


For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website.

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