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Customer Service Assistant - Long Stratton Leisure Centre

South Norfolk and Broadland Councils
Place of work:
Long Stratton Leisure Centre, Norwich
Salary details:
£19,100 - £19,960 per annum
Job term:
Full Time
37 hours per week
Closing date:
02 April 2023 11:30 PM
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Other Information: Please note, as an organisation we are also committed to being a Real Living Wage employer, meaning all of our staff will be paid a minimum of £10.90 per hour which equates to £21,029 per annum.

Do you have as much enthusiasm as our customers?


Role Snapshot…

Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public?  Do you want to work with an enthusiastic team delivering excellent customer service in our café and on reception?

What you could be part of…

Long Stratton Leisure Centre boasts an 80-station state of the art gym, with 2 studios, café, soft play, multi-functional sports hall, and a 9-a-side 3G pitch.


You will be joining a hard-working and passionate team and delivering a high standard service to our members. The role is highly customer focused; you will be working within the team on café and reception ensuring our customers have the best experience with us.


Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to peoples’ lives.


What you’ll be doing…

  • Acting as first point of contact for all membership and usage enquiries, directing customers to solutions and resolve any conflicts in the most appropriate manner.
  • Receiving and processing transactional payments.
  • Following up on general enquiries and undertaking tasks to retain membership levels.
  • Assisting with the delivery of events and hospitality across the centre.
  • Preparing, presenting and serving food and drink in accordance with the highest standards of food hygiene and presentation.
  • Undertaking regular monitoring checks of our soft play area and resolve any issues (LSLC only).
  • Carrying out tasks in relation to your specific area of responsibility, such as stock checks, health and safety checks, ladder checks etc.
  • Following operational and health and safety procedures and training as directed, to maintain a high standard for both staff and the general public, including emergency evacuation procedures.
  • Maintaining and monitoring stock and assist in stock-take and valuation for all areas.
  • Providing operational support as and when needed to facilitate the smooth running of the centre for staff and those using the facilities. These duties could include cleaning, setting up for activity bookings, centre tours and reception duties.


You must have…

Essential Criteria

Essential Skills

Level 2 NVQ in Customer Service or equivalent experience in a customer facing environment.

Good communication, tact, teamwork, and customer service skills.

Level 2 food hygiene certificate or must be prepared to undertake within 2 months of employment.

Capability to multitask and work under pressure to meet deadlines whilst maintaining accuracy and attention to detail.

Ability to work a combination of early, day and late shifts over a 7-day period to accommodate the centre’s opening hours on a rota basis.

An interest in leisure and the ability to inspire, motivate and encourage people through fitness.

Awareness of safeguarding requirements.

Proficient IT skills, with experience of working with IT systems and Microsoft Office


What’s in it for you…

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.


What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.


What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.


What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.


What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.


What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.


Where are we advertising?

We are advertising internally and externally.

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager; a template for an expression of interest can be found on Connect.


If you any questions about the role, then please don’t hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.


Recruiting Manager: Madi Burley    

Email: madi.burley@southnorfolkandbroadland.gov.uk   

Phone Number: 01508 531444


HR Team

Email: hrteam@southnorfolkandbroadland.gov.uk

Phone Number: 01508 533995


Closing date: 02 April 2023 at 11:30PM

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.


Interview date: To be confirmed 


Next steps…

We will contact you via email, after the recruiting manager has shortlisted for the role to advise you of the shortlisting decision. Please note, we do not provide feedback at the application stage.


For guidance on future applications please see our website: https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34


For information on future vacancies please sign up to our job alerts by clicking ‘get email alerts’ on our jobs page: https://www.norfolkjobsdirect.org/southnorfolk/SearchResults.aspx


If you want to learn more about the Councils, then please visit our joint website - South Norfolk and Broadland District Councils Website.


For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.


For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website


Please note, we only accept applications submitted through our job’s portal, via Norfolk Jobs Direct: https://www.norfolkjobsdirect.org/southnorfolk/index.aspx


We are not accountable for any applications or details published through other job sites.

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