1Days left

Debt and Welfare Officer

Reference:
REC/22/00179
Organisation:
South Norfolk and Broadland Councils
Place of work:
Thorpe Lodge, Norwich
Salary details:
£27,577 - £32,392
Job term:
Full Time
Hours:
37 hours per week
Appointment:
Permanent
Closing date:
04 December 2022 11:30 PM
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Do you want to help vulnerable people cope with the rising cost of living?

 

Role Snapshot…

With living costs rising, more people than ever are needing our support with their finances. People who haven’t previously experienced financial difficulties are falling into debt, and those who are already financially marginalised are finding it harder to recover.

We are seeking an experienced debt adviser to join our Help Hub team to offer advice to customers, helping them overcome crisis and find sustainable solutions to the financial issues. The role involves providing information, advice and support to assist with debt problems and to undertaking casework, negotiation and representation on customers’ behalf.

The right candidate will have extensive knowledge of debt solutions and will have worked at an Institute of Money Advisers (IMA) accredited level or have comparable experience. The ideal candidate will hold a Certificate In Money Advice Practice (CertMAP) or equivalent professional qualification or be willing to undertake this within an agreed timeframe.

 

What you could be part of…

The Help Hub is a multi-disciplinary service which supports over 4,000 households each year. The service is growing and the number of people needing support to overcome financial difficulties is rising.

 

As such we are strengthening our Financial Wellbeing Team. This team looks at customers’ needs holistically, tackling debt alongside the issues that cause or exacerbate financial hardship.

 

The team support people to overcome financial challenges and achieve stability and provides broader support around management skills, employment options and life skills.

 

The service currently consists of specialists in Debt Advice and Welfare Rights Advice, as well as support staff that work on a one-to-one basis with vulnerable customers to increase their budgeting and money management skills.

 

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

 

What you’ll be doing…

  • Providing specialist advice to customers to overcome financial challenges.
  • Delivering qualified advice on debt management and welfare benefits and provide advocacy to residents, to actively contribute to the prevention homelessness and deprivation and support customer to maintain their independence.
  • Managing a complex caseload, enabling clients to help themselves but taking ownership and control of financial issues and exacerbating vulnerabilities.
  • Maintaining up-to-date detailed case records for the purpose of continuity of case work and information retrieval, being mindful of the vulnerable nature of customers, ensuring accountability and an effective audit trail for statutory purposes.
  • Supporting customers in a range of settings including carrying out home visits or outreach work as necessary, working on own with customers, ensuring that people are put at ease and be able to identify and act beyond welfare and safeguarding needs beyond debt and welfare issue.
  • Understanding customer needs including academic ability to ensure the customer is able to understand advice and take action. Be mindful of follow up advice that is required.
  • Working as part of the Help Hub and with partner services to ensure customers are supported to address a range of needs, including attendance at relevant internal and external meetings.
  • Providing benefits and money advice in order to support people to get into work, education and training and support inclusive growth in the districts.
  • Providing training, support and guidance for colleagues, when required, to enable them to recognise where the service could benefit their customers and to enable them to make appropriate referrals.

 

You must have…

  • A high level of applied experience in welfare benefit advice and/or debt advice or a relevant field.
  • Excellent numerical, verbal and written communication skills, as well IT literacy (Microsoft packages), and information gathering.
  • A demonstrable understanding and ability to interpret, and put into practice a range of current issues, policy and legislation within welfare benefits and debt and ability to provide advice that complies with legislation.
  • Understanding of both welfare rights advice and provisions available to resolve personal debt.
  • Experience of working in a multi-agency setting to address customer need.
  • Proven experience of managing a large caseload and delivering 1 to 1 support and advice to vulnerable residents.
  • A demonstratable ability to work with vulnerable residents and have resilience to cope with challenging situations.

 

What’s in it for you…

Our package includes:

  • 25 days holiday increasing to 28 days after 5 years’ service plus bank holidays (pro-rata for part time employees)
  • Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
  • Employer pension contributions of 15% with the option to make additional voluntary contributions
  • Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme, cycle to work scheme and a car lease scheme.
  • Payroll giving scheme
  • Refer a friend scheme
  • Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake personal professional development training
  • Compassionate leave and sickness entitlement for times of need 
  • Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.

 

You may still have questions about the role and can contact Liam Pickering at liam.pickering@southnorfolkandbroadland.gov.uk to answer these for you.

 

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager, a template for an expression of interest can be found on Connect.

 

If you want to learn more about the Councils, then please visit our joint website- South Norfolk and Broadland District Councils Website

 

What’s in it for you…

 

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

 

What Flexible and Hybrid Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and hybrid working options available for employees where operationally possible.

 

Where Are We Located?

Plan your travel route and find out where the Council office sites are located?

Our website has an amazing interactive map showing all our Council sites and the travel and route plan for each.

  

What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

  

What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

 

 What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

 

What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

 

Where are we advertising?

Advertising Internally and Externally

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager, a template for an expression of interest can be found on Connect.

 

Key Dates

 

Closing Date*

4 December 2022

Interview Dates

To be confirmed 

*The Councils reserve the right to close the any and all vacancies after one week, if there is judged to be a sufficient number of applications received.

 

Other Information

 

Please note that this post is subject to a satisfactory criminal record check. 

 

If you any questions about the role, then please don’t hesitate to contact the recruiting manager or human resources, who will be happy to answer any questions on the role or the Councils.

 

Recruiting Manager 

Liam Pickering 

 

Recruiting Manager Email

liam.pickering@southnorfolkandbroadland.gov.uk

Recruiting Manager Phone

01508 533684

 

 

HR Team

 

hrteam@southnorfolkandbroadland.gov.uk

01508 533995

 

If you want to learn more about the Councils, then please visit our joint website- South Norfolk and Broadland District Councils Website.

 

For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.

 

For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website.



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