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Community Connector

South Norfolk and Broadland Councils
Place of work:
South Norfolk House, Long Stratton; Thorpe Lodge, Norwich
Salary details:
£22,571 per annum, pro rata
Job term:
Part Time
22.2 hours per week
Closing date:
01 August 2021 11:30 PM
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Do you want to make a difference?


Role Snapshot… Working for South Norfolk and Broadland Councils you will be the ‘face’ of the Help Hub service, interfacing with residents and assisting them to resolve difficulties affecting their health and wellbeing. You will work both in the community and in GP surgeries, assisting people who have presented at the surgery with non-clinical problems.


What you could be part of…

As the NHS, Local Authorities and the Voluntary Sector increase their capacity for joint working to meet the multiple needs in the community, this post represents an addition to an established team that has been working for three years to address the social needs that denote the wider determinants of health. Full training and mentoring will be provided within an established and supportive team.


Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.


What you will be doing…

  • Taking referrals from a variety of partners and stakeholders
  • Interviewing residents and assessing needs
  • Supporting residents in the medium term to access the help and support they need
  • Liaising with a variety of statutory and voluntary agencies to create an effective plan of support for residents in need.


You must have…

Experience of delivering support in a community setting, experience of dealing with people in distress, a rudimentary knowledge of common mental health problems, a willingness to learn, personal resilience, a full driving licence and access to a vehicle for work purposes. An acquaintance with benefits systems, a rudimentary knowledge of welfare rights and some experience in a similar or related area of work are desirable.


What’s in it for you…

Our package includes:

  • 25 days holiday increasing to 28 days after 5 years' service plus bank holidays (pro rata for part time employees)
  • Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
  • Employer pension contributions of 15% with the option to make additional voluntary contributions
  • Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease scheme – with more to come!
  • Payroll giving scheme
  • Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake training
  • Compassionate leave and sickness entitlement for times of need 



You may still have questions about the role and can contact Mark Deveney on 01508 533747, mdeveney@s-norfolk.gov.uk  to answer these for you.


Closing date: 30 July 2021.

Interview date: 12 August 2021.


Please note that this post is subject to a satisfactory criminal record check.

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