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Community Connectors

South Norfolk and Broadland Councils
Place of work:
South Norfolk House, Long Stratton; Thorpe Lodge, Norwich
Salary details:
£27,577 - £32,392 per annum
Job term:
Full Time
Closing date:
12 August 2022 11:30 PM
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Role one covering:  Long Stratton, Harleston and multiple community settings. 

Role two covering: Fakenham, Sheringham, Wells and Holt  


Do you want to make a difference?

Role Snapshot…This post has arisen as we continue to expand our established and successful service. Working for South Norfolk and Broadland Councils you will be the ‘face’ of the Help Hub service, interfacing with residents and assisting them to resolve difficulties affecting their health and wellbeing. You will work both in the community and in GP surgeries, assisting people who have presented at the surgery with non-clinical problems or who have societal problems adversely affecting their clinical condition.


What you could be part of…

As the NHS, Local Authorities and the Voluntary Sector increase their capacity for joint working to meet the multiple needs in the community, these posts represent additions to an established team that has been working for four years to address the social needs that denote the wider determinants of health. Many people present at their GP practice with one or multiple social problems that are causing them distress. The NHS is not equipped to deal with these problems and the patient will be referred to you for assistance. This post will be assisting in the delivery of ‘social prescribing’, a key part of the NHS long term plan. You will have access through the Councils’ Help Hub to over sixty different agencies of support who can assist.


Full training and mentoring will be provided within an established and highly supportive team. You will be availed of regular practice supervision and have ready access to your colleagues and line manager for advice and support.


Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.


What you’ll be doing…

  • Taking referrals from a variety of partners and stakeholders
  • Liaising with a variety of clinical disciplines
  • Interviewing residents and assessing needs
  • Supporting residents in the medium term to access the help and support they need
  • Liaising with a variety of statutory and voluntary agencies to create an effective plan of support for residents in need.
  • Developing an encyclopaedic knowledge of support services available in the area



You must have… Experience of delivering support in a community setting, experience of dealing with people in distress, a rudimentary knowledge of common mental health problems, a willingness to learn, personal resilience, a full driving license and access to a vehicle for work purposes. An acquaintance with benefits systems, a rudimentary knowledge of welfare rights and some experience in a similar or related area of work are desirable. An open and optimistic personality is essential.


What’s in it for you…

Our package includes:

  • 25 days holiday increasing to 28 days after 5 years service plus bank holidays (pro-rata for part time employees)
  • Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
  • Employer pension contributions of 15% with the option to make additional voluntary contributions
  • Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease scheme – with more to come!
  • Payroll giving scheme
  • Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake training
  • Compassionate leave and sickness entitlement for times of need 



You may still have questions about the role and can contact Mark Deveney at mark.deveney@southnorfolkandbroadland.gov.uk  to answer these for you.


Please apply online for this role via our website.


Interview date:  24th August 2022


Please note that this post is subject to a satisfactory enhanced disclosure and barring service check.

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