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District Direct Officer (Admission Prevention)

South Norfolk and Broadland Councils
Place of work:
Norfolk and Norwich University Hospital, Norwich; Thorpe Lodge, Norwich
Salary details:
£27,577 to £32,392 (pro rata) per annum
Job term:
Full Time or Part Time
Full or part time opportunities available.
Fixed Term
Closing date:
21 August 2022 11:30 PM
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Do you want to really make a difference…….?


Role Snapshot… Working at the Norfolk and Norwich University Hospital, you will be based predominantly in the Emergency Department. You will be seeing patients who could return home with appropriate intervention and preventing admission to hospital. This will be a busy and demanding role with no two days the same.


What you could be part of…

South Norfolk and Broadland Councils have provided the District Direct service to the Norfolk and Norwich University Hospital for the last three years, focussing mainly on facilitating timely discharge from the wards. The service is now running a pilot on admission prevention centred in the Emergency Department. You will be part of the wider Help Hub and Communities Team at the Councils which is focussed on promoting the health and wellbeing of our residents through effective collaboration with our partners in the Integrated Care System.


Working at the Councils enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.


What you’ll be doing…

  • Working as part of the multi-disciplinary team in the Emergency Department
  • Seeing patients who could return home after social issues are addressed
  • Arranging to address various societal factors to facilitate discharge from the Emergency Department in very quick time.
  • Working as part of the wider District Direct team in the Hospital under the direction of the Senior District Direct Officer.



You must have…


  • Previous experience of working with people who are in distress
  • Some working knowledge of systems of health and social care
  • Excellent communication skills with the ability to deal effectively with a range of professionals and patients from all walks of life
  • The ability to work under pressure
  • An engaging and empathic approach
  • A knowledge of welfare rights and housing legislation, while not essential, is an advantage.
  • Sound literacy skills
  • Sound knowledge of basic IT systems


What’s in it for you…

Our package includes:

  • 25 days holiday increasing to 28 days after 5 years’ service plus bank holidays (pro-rata for part time employees)
  • Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
  • Employer pension contributions of 15% with the option to make additional voluntary contributions
  • Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme, cycle to work scheme and a car lease scheme.
  • Payroll giving scheme
  • Refer a friend scheme
  • Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake personal professional development training
  • Compassionate leave and sickness entitlement for times of need 
  • Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.


You may still have questions about the role and can contact Tracey Williams at tracey.williams@southnorfolkandbroadland.gov.uk  to answer these for you.


Please apply via our website


Please note that this post is subject to a satisfactory criminal record check.


Fixed Term for one year from date of appointment – may be extended pending confirmation of further funding.

Interview Date: 31 August 2022

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