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Community Enforcement Officer (Environmental Health Officer)

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Housing and Health Team
Place of work:
South Norfolk House, Long Stratton; Thorpe Lodge, Norwich
Salary details:
£35,485 - £40,770 per annum
Job term:
Full Time
37 hours per week
Closing date:
19 August 2020 11:30 PM
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Location: Flexibility to work across the districts according to demands on service


Do you want to help support the community and residents to provide safe, warm and healthy homes?


Role Snapshot…

Do you enjoy helping people and thrive on being part of a busy team supporting residents to maintain safe homes and encourage independence, health and well-being in their home? Then read on...


What you could be part of…

The Councils Housing Standards Team has an exceptional track record of supporting the community and residents to provide safe, warm and healthy homes. Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives


What you’ll be doing…

  • Providing specialist advice in Housing Standards areas of work, ensuring all legal obligations are met and planned for, keeping up to date with changes in legislation and providing expert support to staff on cases to advise on legal issues as required, particularly when enforcement action is likely.
  • Leading on residents’ concerns around unsafe homes and ensure appropriate interventions are in place resulting in enforcement action where appropriate
  • Acting as a complex case officer to take forward challenging cases to conclusion, including enforcement action, summary court proceedings, obtaining warrants and serving of notices and orders when appropriate.
  • Providing expert legislative evidence to stakeholders, including the political environment as required to ensure the Council complies with its legal obligations and provide the best outcomes for residents.
  • Responding to Gypsy and Traveller issues, forming a strong partnership approach to providing support to the traveller community, taking proactive steps to deal with illegal sites and enforcement action when required.
  • Taking appropriate action on empty homes and houses in multiple occupation when the homes are likely to cause harm to residents or the community.
  • Processing and determining all types of housing related grant aid and other financial assistance applications, including authorising approvals and payments.


You must have…

  • Environmental Health Degree/Diploma or equivalent, registered with the Environmental Health Officers Board/ Chartered Practitioner Programme or demonstration of high-level case history, including customer liaison and enforcement history using relative legislation.  A full driving licence is essential.
  • Ability to lead investigations and take appropriate action, sign off legal notices, summonses, appear as a witness in legal proceedings and provide specialist advice to team members and political stakeholders.
  • Have a thorough knowledge of current legislation, relative guidance, case law and corporate policy.
  • Demonstrable experience of problem-solving, decision-making and excellent communication skills with an ability to negotiate and influence others to achieve desired outcomes.





What’s in it for you…

Our package includes:

  • 25 days holiday increasing to 28 days after 5 years service plus bank holidays (pro-rata for part time employees)
  • Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
  • Employer pension contributions of 15% with the option to make additional voluntary contributions
  • Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease scheme – with more to come!
  • Payroll giving scheme
  • Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake training
  • Compassionate leave and sickness entitlement for times of need 
  • Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.


You may still have questions and can contact Kevin Philcox on 01603 430578/07824473010 to answer these for you.


Within your application please include how you meet the criteria set out in the role profile, the reasons for applying and the contribution you would expect to make if appointed.


Interview date: 09 September 2020


Please note that this post is subject to a satisfactory criminal record check.


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