- South Norfolk and Broadland Councils
- Place of work:
- Long Stratton Leisure Centre, Norwich; Wymondham Leisure Centre, Wymondham
- Salary details:
- £17,940 per annum
- Job term:
- Full Time or Part Time
- 18.5 and 37 hours per week
- Closing date:
- 20 June 2021 11:30 PM
Customer Service Assistant
Salary and Hours: Circa £17,940 per annum, 37 hours per week and 18.5 hours per week
Contract Type: Permanent
Location: Wymondham Leisure Centre NR18 0NT, Long Stratton Leisure Centre, NR15 2UY
Other key information: Will require shift working and the desire to learn and develop
Do you have as much enthusiasm as our customers?
Role Snapshot… Do you enjoy working in a busy dynamic team striving to deliver the highest quality service possible? Working a range of shifts and dealing with the public? Want to work in a modern setting at the cutting edge? Then read on...
What you could be part of…
Long Stratton Leisure Centre has recently had a £2 million investment ensuring our facilities are the best in the area. We have a state-of-the-art fitness facility, two studios, a main sports hall, a state of the art 3G Pitch, café and a soft play area.
Our Wymondham Leisure Centre facility had over £4.5 million invested in 2016 ensuring our facilities are some of the best in the area, each week we run over 100 classes and our swimming classes have waiting lists due to their popularity and we continue to want to offer more.
Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.
What you’ll be doing…
- Providing an excellent and professional customer service to all those that visit our centre
- Providing first contact resolution for all transactional membership and usage enquiries
- Assisting with touring prospective members and selling memberships
- Preparing and serving food and drink in our café area
- Assisting in the delivery of events and hospitality across the centre including our soft play area
You must have…
NVQ in customer care or equivalent experience in a customer facing environment, as well as level 2 Food Hygiene (or be prepared to undertake the training within the two months of employment). You should also have excellent customer service skills, the ability to communicate clearly and professionally with our customers as well as good attention to detail and good IT skills.
What’s in it for you…
Our package includes:
- 25 days holiday increasing to 28 days after 5 years service plus bank holidays (pro-rata for part time employees)
- Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
- Employer pension contributions of 15% with the option to make additional voluntary contributions
- Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease scheme – with more to come!
- Payroll giving scheme
- Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake training
- Compassionate leave and sickness entitlement for times of need
- Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.
You may still have questions and can contact Ryan Head on 01953 607171 or email firstname.lastname@example.org to answers these for you.
Please apply online for this role on our website: https://www.norfolkjobsdirect.org/southnorfolk.
Closing date: 20th June2021 or when sufficient applications have been received
Interview date: 23rd June 2021