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Customer Service Assistants

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South Norfolk Council
Place of work:
Long Stratton Leisure Centre, Norwich
Salary details:
£17,243 – £18,431 (pro rata) per annum
Job term:
Full or Part Time
Full and part time hours are available
Closing date:
20 January 2019 11:30 AM
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Other key information: Will require shift working and the desire to learn and develop.


Come and join a winning team and future proof your career in the leisure industry!


Role Snapshot:

Do you enjoy working in a busy dynamic team striving to deliver the highest quality service possible? Working a range of shifts and dealing with the public?  Want to work in a modern setting at the cutting edge? Then read on...

What you could be part of:

Long Stratton Leisure Centre is going through a £2 million investment ensuring our facilities are the best in the area. We will be the go to venue offering state the art fitness facilities, two studios, a main sports hall, a state of the art 3G Pitch, café and a soft play area.

Working at South Norfolk Council would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital, and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

What you will be doing:

  • Providing an excellent and professional customer service to all those that visit our centre
  • Providing first contact resolution for all transactional membership and usage enquiries
  • Assisting with touring prospective members and selling memberships
  • Preparing and serving food and drink in our café area
  • Assisting in the delivery of events and hospitality across the centre including our soft play area

You must have…

A NVQ in customer care or equivalent experience in a customer facing environment as well as Level 2 Food Hygiene (or be prepared to undertake the training within the two months of employment). Relevant experience in a customer focussed sales environment, commercial environment and experience in food and beverage is essential. You should also have excellent customer service skills, the ability to communicate clearly and professionally with our customers as well as good attention to detail and good IT skills. Previous experience in a leisure centre is desirable.

What’s in it for you:

Our package includes employer pension contributions of 15%, performance related pay up to 4%, 23 days holiday increasing to 28 days after 5 years plus bank holidays (pro-rata for part time employees), on site café, compassionate leave and sickness entitlement for times of need. As Platinum Investors in People you will have regular reviews with your line manager and a personal development plan. We also support towards volunteering days in the community and encourage staff to be involved with fun activities to raise money for local and national charities.


You may still have questions and can contact Daniel Infanti on (01508) 533924 to answers these for you.

Interview date: 28 and 29 January 2019.

 Please note that this post is subject to a satisfactory disclosure from the Disclosure and Barring Service.


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